We want you to be happy with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

How to request a return

Email sac.falconexpress@gmail.com with your order number and the reason for the return. We will reply with the return instructions. Items sent back without first requesting a return will not be accepted.

Conditions

• Products must be unopened, unused and in their original packaging.
• Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are not refundable.

Exchanges

We only replace items if they are defective or damaged. To request a replacement, contact sac.falconexpress@gmail.com.